Prime DentalRefund & Cancellation Policy
Our recurring plans are month-to-month with no long-term contract. Here's exactly how cancellations and refunds work.
This policy explains how cancellations and refunds work for services from Prime Dental SEO, a service of JAMN Media Group LLC. It applies alongside your proposal or service agreement and our Terms of Service. If your signed agreement says something different, that agreement controls.
Monthly Plans
Recurring monthly services
Month to month. Our monthly SEO and marketing plans do not lock you into a long-term contract. You can cancel with 30 days' written notice by emailing hello@primedentalseo.com. Your plan stays active — and billable — through that notice period, and we'll deliver the work for it.
Fees already paid. Monthly fees pay for work performed during that month. Because the work is delivered as the month runs, fees for the current billing period are generally non-refundable once work has begun. We don't bill you for months after your notice period ends.
Projects & Builds
Website builds and one-time projects
Website builds and other one-time projects are quoted and scheduled specifically for you, often with a deposit and milestone payments. Deposits and milestone payments cover work, time, and resources committed to your project, so they are generally non-refundable once that work has begun.
If you cancel a project midway, you're responsible for the work completed up to that point, and we'll hand over the paid-for deliverables as described in your agreement.
Ad Budget
Advertising budget
If we manage paid ads for you, your advertising budget is paid by you directly to the advertising platform (for example, Google or Meta) — not to us. We never mark it up. Refunds of unused ad spend, if any, are handled by that platform under its own policies, not by Prime Dental SEO.
How To Cancel
How to cancel
To cancel, email hello@primedentalseo.com from the address on your account, or call (469) 513-8977. We'll confirm your cancellation date in writing and walk you through handing back access to any accounts and assets that belong to you.
Have a concern before you cancel? Tell us. We'd rather understand what's not working and try to make it right.
Contact
Contact us
Questions about this policy? Reach us at hello@primedentalseo.com or (469) 513-8977.